ACD Management - Add Entry Help

This page is used to define a new audio file for the ACD custom queue scenario. This page consists of the manipulation radio buttons selection to allow upload a new audio file or to select an already uploaded one.

• Existing File - this selection is used to choose one of the already uploaded custom queue messages to include in the scenario. The same file may appear in the different instances of the queue music.
• Upload New File - used to upload a new audio file. The uploaded files should to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it with the "Invalid audio file, or format is not supported" warning message.

  Please Note: The file name can contain only alphanumerical characters and '_', '-', '.' symbols.

  Attention: You should have enough memory allocated to the corresponding extension (from General Settings) in order to be able to upload audio files; otherwise error message prevents uploading new files.

Play Count indicates the number of times the corresponding audio file will be played continuously in the queue.

Timeout indicates the timeout (in seconds) between the end of the previous queue audio file in the scenario (if any) and the beginning of the current audio file. For the first audio file in the list, this timeout indicates the interval between the beginning of the queue and the beginning of the current audio file's playback.