Authorized Phones Database Help

The page Authorized Phones Database consists of the Authorized Phones Database table where trusted phones are listed. Only IP and PSTN users may be added to the Authorized Phones Database. When adding a friendly phone to the list, an existed extension has to be selected. The parameters (extension number and password, as well as SIP and Speed Calling Settings) will be automatically used if a trusted caller accesses the Quadro Auto Attendant. A direct connection to the Call Relay menu can be optionally provided.

The Authorized Phones Database table displays all trusted callers with their settings. For example, the call type, caller address, extension they automatically login with, information if they have automatic access to Call Relay Menu of the Auto Attendant, Call Back service state, etc. Each record in the table has an assigned checkbox. The checkbox is used to edit or delete the corresponding record. The "No records selected" error message occurs if the user activates the edit or delete button with no records being selected. The error message "One record should be selected" appears if the user tries to edit more than one record. The heading of each column in the table has a link. By clicking on the column heading, the table will be sorted by the selected column. When sorting (ascending or descending), arrows will be displayed next to the column heading.

• The Add button leads to the page Authorized Phones Database- Add Entry where new trusted user can be created. The page consists of the following components:

  Caller Settings:

  • The Call Type drop down list shows the possible incoming call types (PSTN, SIP or Auto). SIP selection means that the caller connects Quadro through a SIP server and PSTN means that the caller is a PSTN user. Auto is used for undefined call types and the destination (independent on whether it is a PBX number, SIP address or PSTN number) will be reached through Routing.
  • The Caller Address text field requires the caller's SIP address or PSTN number to be added to the trusted phones list. The PSTN number length depends on the area code and phone number. If the Caller Address already exists in the Authorized Phones Database, the error message "The record already exists" appears when pressing Save.
  • The Login Extension drop down list provides all existing Quadro extensions. When calling the Quadro Auto Attendant, the trusted user will automatically be logged in as the selected extension, i.e. the extension number and its password will be automatically submitted by Quadro and the trusted user will be directly connected to the Quadro Auto Attendant services. The SIP settings of the login extension will be used when making IP calls.
  • The Automatically Enter Call Relay Menu checkbox enables direct access to the Quadro Auto Attendant Call relay menu for the trusted user. If the checkbox is not selected, the trusted caller will get access to the Auto Attendant main menu. Entering the Remote Access menu will directly login to the Voice Mailbox of the specified extension without any authentication.

    Note: Login Extension drop down list and Automatically Enter Call Relay Menu checkbox have no sense for Auto Attendant with custom scenario configured.

  • The Description text field requires an optional comment.

  Callback Settings:

  • The Enable Callback checkbox selection gives the possibility for specified trusted caller to use the Pre-Configured Call Back service.
  • The Callback Call Type drop down list includes possible callback call types (PBX, PSTN, SIP and Auto).
  • The Callback Destination text field requires the destination number where Quadro should instantly call back to. The value inserted in this field is dependent on the selected callback call type: for PBX, extension number is required, for SIP, the SIP address is requires and for PSTN, a PSTN number is required. Auto is used for undefined call types: destination (independent on whether it is a PBX number, SIP address or PSTN number) will be reached through Call Routing table. If this field is left empty, the callers address will be implied as a callback destination.
  • The Callback Response Delay text field requires the delay (in seconds) after which the call back will be performed.
  
  Note: The Call Back service is functional and can be enabled only for IP and PSTN callers.

• Edit opens the Edit Entry page to modify the trusted caller settings.
• Delete removes the selected callers and their settings from the Authorized Phones database.
• Select all checks all existing entries.
• Inverse selection inverses the current selection (if no records are selected, clicking on inverse selection will check all records).