Call Hunting Help

The Call Hunting service provides the possibility of an incoming call consecutively ringing on several extensions depending on the caller party. Call Hunting page contains a table where all participants in call hunting for the corresponding extension should be defined.

Attention: By configuring the Call Hunting service, Call Forwarding and Many Extensions Ringing services will be automatically disabled on the current extension.

Enable Service checkbox selection activates the Call Hunting service on current extension.

The table displayed here lists the extensions where the call must be consecutively duplicated to in case of a call from the corresponding caller. Line Status indicates if the extension is Attached, Not Attached or Attendant. An extension cannot ring if it is Not Attached. The administrator must attach it to the line from the Extensions Management page. The order of the entries in the Call To table defines the consecutive ringing order.

• Add opens the Add Entry page to add called extensions (an attendant or a user extension). It consists of manipulation radio buttons to select a type of the extension to be added to Call Hunting. It contains the following components:
  • Call To drop down list contains Quadro's attendants or user extensions, depending on the radio button selection. It is possible to add the same extension more than once to the Call To table. The extension will ring, depending on the order, as often as configured.
  • Duration drop down list is only available for user extensions only. It is used to select the period (in seconds) for which corresponding extension should ring.
• Delete removes the selected extension(s) from the table.
• Select all checks all existing table entries.
• Inverse Selection inverses the current selection (if no records are selected, clicking on inverse selection will check all records).
• Move Up moves the selected extension one level up in the list of the consecutively ringing extensions.
• Move Down moves the selected extension one level down in the list of the consecutively ringing extensions.

The Circular Mode checkbox enables the call hunting start over when the last extension in the Call Hunting table has been called and there is still no answer. The Circular Mode will last as long as the No Answer Timeout is configured in the Basic Services page. When this checkbox is not selected, call hunting will terminate once the last extension in the Call Hunting table does not answer the call, the incoming call will then be redirected to the Voice Mailbox of the extension it originally called (if enabled) or it will be disconnected.

Note: The Voice Mail Service will be activated on then originally called extension only after all extensions in the Call Hunting table are called at least once, regardless the No Answer Timeout configured from the Basic Services page.

Attention: The Circular Mode will not work if the list of called destinations contains at least one Auto Attendant extension, otherwise the hunted call will be answered by the Auto Attendant and will terminate there.

The Random Hunting option allows an incoming call to ring extensions in the Call Hunting table in random order. If this checkbox is selected, an incoming call will ring at an extension randomly selected from the Call Hunting table. If the called extension does not answer the call, the next extension will be chosen randomly from the remaining extensions list. The process will continue until the last extension on the list is called. If the call is still not answered, it will be forwarded to the voice mail box of the originally called extension.
If both the Circular Mode and Random Hunting checkboxes are selected, the cycle will restart in the same random order after calling the last extension. If nobody answers, the call will be redirected to the mailbox of the originally called extension after the No Answer Timeout expires.

When saving the Call Hunting configuration a message will notify the user that Many Extension Ringing and Unconditional Call Forwarding services have been disabled.