Call Statistics and Statistics Settings Help

The Call Statistics page consists of five tables. They provide information on successful incoming and outgoing, unsuccessful and missed outgoing calls in the first three tables, statistics settings in the forth table and archiving settings in the fifth one. Call statistics allows the collecting of call events on the QX1000 with their parameters and to search them by various criteria.

Only administrator is allowed to enable or disable the call statistic services. The link Settings that is used for this purpose is only displayed when an administrator is logged in.

The Settings page offers the following input options:

The Enable Call Reporting checkbox enables call statistics reporting. The selected number of statistics entries will be displayed in the Call Statistics tables.

The Maximal Number of Displayed Call Records drop down lists are used to select the number of Successful, Missed and Unsuccessful Outgoing statistics entries to be displayed in the corresponding Call Statistics tables. If the record numbers exceed the numbers specified in these drop down lists, the oldest record will be removed.

The Download All Call Detail Records link is used to download whole displayed statistics in a file that can be viewed with a simple text editor. This type of call statistics file is more easy-to-read and can be aligned in a spreadsheet.

The Download All Call Detail Records in CSV format link is used to download whole displayed statistics in an CSV (Comma-Separated Values) formatted file.

The Clear all Records button is used to clear all statistics records.

When the number of Call Statistics entries exceeds the numbers specified in the Statistics Settings page, the oldest entries are being automatically deleted. In order to keep the call statistics entries safe, QX1000 allows you to configure the Archiving Settings service of the call statistics.

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The Archiving Settings page is used to configure the automatic archiving of the call statistics.

The Percentage of Total Memory used for Archive option is used to specify which percentage of internal memory the system should allocate for the call statistics archiving. If the allocated memory exceeds the size entered, the system will remove oldest files to free up the space for archiving the new ones.

The Enable Call Detail Records Archive Collection checkbox enables automatic downloading mechanism of the call statistics.

Please Note: This service only refers to the statistics collected from the moment of enabling this service and forward; any previously generated statistics will not be downloaded.

Two blocks of statistics archiving need to be configured: the Call Detail Records Archive Structure and the External Backup of Call Detail Records Archive.

The Call Detail Records Archive Structure is used to configure the intervals for archiving the call statistics. The archiving structure allows to archive the call statistics either by time intervals or per statistics record count:

The Call Records Count drop down list is used to select the portion size of the call statistics (including all types of call statistic, i.e. successful, missed and unsuccessful outgoing call statistics) which will be archived locally. The number selected in this drop down list indicates the number of entries in the single archived call statistics file. If there are no enough entries in the call statistics table on the QX1000, the system will wait until the necessary number of entries will be collected and then will archive the statistics file.
The Time Interval drop down list is used to select the time interval by which the call statistics will be archived locally. After each time interval the system will archive the call statistics (including all types of call statistic, i.e. successful, missed and unsuccessful outgoing call statistics). If there are no any record made during last time interval the black file is archived.

The External Backup of Call Detail Records Archive is used for configuring the call statistics backup service.

The Send archive files to external server is used to enable/disable the backup service and configuring whether the statistics should be kept locally after backing up them.

Two options of the call statistics backup are available: uploading the call statistics file to the server or sending it to the mailing address.

The following group of manipulation radio buttons allows you to select whether the call statistics files will be delivered by email or stored in some location on the server:

The Send via Email radio button is used to send the call statistics files via email. The selection enables Email Address text field that requires the email address of the administrating person to receive the call statistics files.
The Send to Server radio button is used to store the call statistics files on a remote server. This selection enables the following fields to be inserted:
- The Server Name requires the IP address or the host name of the remote server.
- The Server Port requires the port number of the remote server.
- The Path on Server requires the path on the server to store the call statistics files in.
- The Send Method manipulation radio buttons allow you to select the remote server type: TFTP or FTP. In case of FTP selection, the authentication User Name and the Password need to be inserted. In case if these fields are left empty, anonymous authentication will be used.

The File Format drop down list is used to select the format in which call statistics will be saved. This list offers to choose between Tab Delimited Text (.log) and Comma Separated Values (.csv) file formats.

The Browse Call Detail Records Archive link opens the Call Detail Records Archive page where an automatically collected call statistics can be downloaded.

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The pages Successful Calls, Missed Calls and Unsuccessful Outgoing Calls lists successful, missed and unsuccessful incoming and outgoing calls and their parameters (Call Start Time, Call Duration, Calling Phone and Called Phone). Each column heading in the tables is created as a link. By clicking on the column heading, the table will be sorted by the selected column. Upon sorting (ascending, descending) arrows will be displayed close to the column heading.

The Details column (available for the administrator) is only present in Successful Calls table and provides the following information:

Brief information about the call quality, voice codec used to receive and transmit packets and the close call reason. The close call reason appears to provide more information about the call termination reason which can be a network problem, termination by one of the call parties, voice mail service activation, etc. Clicking on the details information will open the RTP Statistics page where all RTP parameters of established call are provided.
Authenticated By information details the callers that passed an authentication on the QX1000 as configured in the Local AAA Table.
Information about FAX statistics for the calls that have a FAX transmission handled. It only appears when there was a FAX transmission during the call. Clicking on the FAX link in the Details column will move to the FAX Statistics page.

The Call Detail column is present only in the Unsuccessful Calls table and indicates the reason why the call was unsuccessful.

Number or records displays the current amount of statistics entries in the table. For successful calls Total Duration, Maximum Duration, Average Duration and Minimum Duration statistics are organized at the top of the table.

The Filter button performs searching within the statistics tables. The search may be done with several criteria at the same time.

The following search criteria are available:

The text fields From and To are used for the search by Call Start Time. The data must be entered in the format dd-mm-yyyy hh:mm:ss. The time criteria are optional, if it is not needed, leave the text fields empty. In From field must indicate an earlier date and time from that which is indicated in the To field. Otherwise the error message "Minimal date should be less than maximal date" prevents filtering and searching.
From and To drop down lists offer a search by the Call Duration, specified by the list of values. The field From must indicate a shorter duration than the field To. Otherwise the error message "Minimal duration should be less than maximal duration" prevents statistics filtering.
The text fields Calling Phone and Called Phone require the calling and called party's SIP address, extension number or PSTN number as search criterion. Wildcard symbols are allowed here. The SIP-Clipboard buttons at the end of the lines open a small window where one of the previously entered 10 SIP addresses can be automatically selected again.

The Records per page used to select the number of displayed statistic records per page. The Previous and Next can be utilized to switch between these pages.

The Download Call Detail Records links are available below for all Call Statistics tables (for administrator's access only) and allows you to download the displayed call statistics in a text file.

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