Extensions Management - Add Entry Help

Extensions Management - Add Entry page is used to define the type and number of the new extension. This page consists of the following components:

The Extension text field is used to enter a new extension number. If non-digit symbols have been entered, the error "Incorrect Extension: no symbol characters allowed" will appear. If an extension with the same number already exists in the Extensions Management table, the error "Extension already exists" will appear.

Note: Extension cannot start with the digit 0. You can add extensions of up to 20 digits long. However, the Call Routing won't be adjusted automatically; you may need to manually adjust the routing rules for extensions in custom length.

The Type drop down list is used to select the type of the extension to be created. The following values are available in this list:

• User Extension,
• Pickup Group,
• Call Park,
• Paging Group,
• ACD Group, (if this feature is previously activated from Features page)
• Recording Box, (if the Call Recording feature is previously activated from Features page)
• Attendant.