Extensions Management - General Settings page requires extension's personal
information and has different content depending on the
extension type.
Display Name text field is present for all extension types and requires the name
of the extension's owner (letters and digits only).
This name will appear on the called party's phone display if a call is made or a voice
mail is sent.
For ACD Group extensions, this information is also displayed in
the ACD Group Management table.
The User Extension requires following information to be inserted:
Password and Confirm Password text fields are used to insert a user defined password (digit characters only) confirmation of that password correspondingly. User can get the high security level password from QX1000 using the Generate Password button.
Attached Line drop down list contains all free lines on the QX1000
and is used to specify the line to attach extension to the line. If no line is free, only
none is displayed. Every extension that is not attached to a line is inactive and only
mailbox services are available.
Note: Extensions cannot be detached from the line
if the SIP Remote Extension service is enabled on it.
To detach the extension from the line, disable the
SIP Remote Extension service on the extension first.
Use Kickback checkbox enables the Kickback service on the extension for the blind call
transfer.
When the extension transfers the call to the other extension and if there is no answer from the
destination side, the call will
automatically get back to the extension who initiated the transfer instead of getting into the
destination's voice mailbox or being disconnected.
Allow Call Relay checkbox enables the current extension to be used to access the Call Relay service in the QX1000's Auto Attendant. It is recommended to define a proper and non-empty password when enabling this feature in order to protect the Call Relay service from the unauthenticated access.
GUI Login Allowed checkbox enables the current extension to be used to access the QX1000 via WEB interface by extension name and password.
3pcc/Click2Dial Access Allowed checkbox enables the current extension to be used with applications based on QX1000 3PCC interface and QX1000 Click to Dial application.
With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension's QX1000 Web Management. Besides this, the details of the extension will be displayed in the Public Directories on the Snom and Aastra SIP phones. Leave this checkbox unselected if the extension is reserved or not used, or when the extension serves as an intermediate unit for call forwarding, etc.
The Percentage of Total Memory drop down list is used to select the size for the extension voice mails and uploaded/recorded greetings and blocking messages in percents. The maximum value in the drop down is equal to the maximum available space for voice messages on QX1000. When editing an existing extension and decreasing the voice mailbox size, the system will check the present amount of voice mails in the mailbox of the extension. If the memory required for these voice mails exceeds the size entered, the system will suggest either to remove all voice messages from the extension's voice mailbox or to select a larger size so that the existing voice messages can be stored in it.
The Enable Ringing Simulation checkbox is available on virtual extensions only and enables extra ring tones played to the caller before the voice mail of the called virtual extension gets activated. If this checkbox is not enabled, the voice mailbox will get activated immediately the call arrives. The ring tones will be played during the timeout specified in the Ringing Simulation Timeout text field.
The Edit Call Intercept Access List link leads you to
the page where the extensions that are allowed to intercept calls should be defined.
The Allow other users to Barge In to this extension checkbox and the Edit Call Barge In / Intercept Access List link appears only if a Barge In feature is activated from the
Features page.
The Allow other users to Barge In to this extension checkbox is used to enable the Barge In Service on the extension.
The Edit Call Barge In / Intercept Access List link leads you to the Call Barge In / Intercept Access List page
where the extensions that are allowed to barge in to the current extension or intercept calls should be defined.
Please Note: After activating Barge In feature, the extensions that are previously configured to intercept calls from the
Call Intercept Access List page, will be automatically redirected to the Call Barge In / Intercept Access List page along with the Barge In options.
The Watch Access List link leads you to
the page where the extensions that are allowed to watch calls should be defined.
The Pickup Group extension requires
following information to be inserted:
Password and Confirm Password text fields are used to insert a user defined
password (digit characters only) confirmation of that password correspondingly.
The Edit Pickup Group link leads to the page where a list of monitored extensions can be defined.
The Edit Access List link leads to the page where permissions for the users to use the pickup service can be defined.
The Call Park extension requires following information to be inserted:
Password and Confirm Password text fields are used to insert a user defined password (digit characters only) confirmation of that password correspondingly.
With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension's QX1000 Web Management. Besides this, the details of the extension will be displayed in the Public Directories on the Snom and Aastra SIP phones. Leave this checkbox unselected if the extension is reserved or not used, or when the extension serves as an intermediate unit for call forwarding, etc.
Retrieve Timeout text field requires a timeout (in minutes) during which the parked call
will stay active, i.e. the parked user will remain on-hold.
If the Customize push back number checkbox is not enabled and the call park retrieve
timeout expires, the hold music stops playing to the parked user and a new call is being placed
towards the extension initiating the call park. If the extension initiating the call park does
not answer the call, the caller which has been recently parked will reach the extension's
Voice Mailbox, if enabled, otherwise will be
disconnected.
If the Customize push back number checkbox is enabled and the call park retrieve
timeout expires, the hold music stops playing to the parked user and a new call is being placed
towards the push back number configured in the Customize push back number field.
If the push back number configured in the Customize push back number field does not answer
the call, the caller which has been recently parked will reach the extension's
Voice Mailbox, if enabled, otherwise will be
disconnected.
The Customize push back number field consists of the following components:
Call Type drop down list includes possible incoming call types (PBX, PSTN, SIP or Auto).
PBX selection means that the call will be push back to the local extension.
SIP selection means that the call will be push back to the SIP destination correspondingly.
PSTN selection means that the call will be push back to the PSTN destination.
Auto selection is used for undefined call types: destination (independent on whether it
is a PBX number, SIP address or PSTN number) will be reached through Routing.
Call To text field requires the push back number dialed in the format depending on the
selected Call Type. The Wildcard is supported in this field.
The Paging Group extension requires following information to be inserted:
Password and Confirm Password text fields are used to insert a user defined password (digit characters only) confirmation of that password correspondingly.
The Edit Paging Group link leads to the page where a list of monitored extensions can be defined.
The Edit Access List link leads to the page where users permissions to use the paging service can be defined.
The ACD Group extensions require the following information to be inserted:
Password and Confirm Password text fields are used to insert a user defined password (digit characters only) confirmation of that password correspondingly.
With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension's QX1000 Web Management. Besides this, the details of the extension will be displayed in the Public Directories on the Snom and Aastra SIP phones. Leave this checkbox unselected if the extension is reserved or not used, or when the extension serves as an intermediate unit for call forwarding, etc.
The Percentage of Total Memory drop down list allows you to select the space for the uploaded custom messages. The maximum value in the drop down list is equal to the maximum available space for voice messages on QX1000.
The Recording Box extensions require the following information to be inserted:
Password and Confirm Password text fields are used to insert a user defined password (digit characters only) confirmation of that password correspondingly.
With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension's QX1000 Web Management. Besides this, the details of the extension will be displayed in the Public Directories on the Snom and Aastra SIP phones. Leave this checkbox unselected if the extension is reserved or not used, or when the extension serves as an intermediate unit for call forwarding, etc.
The Percentage of Total Memory drop down list allows you to select the space for call recordings and the uploaded custom messages of Recording Box extension. The maximum value in the drop down list is equal to the maximum available space for voice messages on QX1000.
The Attendant extension requires following information to be inserted:
With Enable FAX Forwarding checkbox enabled, system moves incoming FAX to the selected extension if FAX tone is detected on the Auto Attendant. This option is only available when there is at least one extension exists with the FAX support enabled. The FAX support can be enabled from the Extension Codecs page.
The Extension to forward drop down list is used to choose the extension where the incoming FAX addressed to the QX1000's Auto Attendant will be forwarded. List contains only those extensions that have FAX support enabled.
Note: FAX forwarding is applicable only for incoming calls from PSTN and IP networks. It is not valid for PBX calls.
With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension's QX1000 Web Management. Besides this, the details of the extension will be displayed in the Public Directories on the Snom and Aastra SIP phones. Leave this checkbox unselected if the extension is reserved or not used, or when the extension serves as an intermediate unit for call forwarding, etc.
The Percentage of System Memory drop down list is used to select the size for the Auto Attendant welcome messages in percents. The maximum value in the drop down is equal to the maximal available space for voice messages on the QX1000. While editing the Auto Attendant memory size and decreasing it, the system will check for the presence of the custom Auto Attendant welcome messages. If the memory required for the welcome messages exceed the defined memory size, the system will suggest either to remove the Auto Attendant welcome messages or to select a larger size so that the existing welcome messages can be stored in it.