Edit Scenario Help

The Edit Scenario - page consists of two pages for menu configurations: The Main Menu configuration page and the Submenus configuration page. The Main menu is the menu where all incoming calls to the certain Auto Attendant will be placed first. The Submenus are the supplementary menus which can be called from the other menus.

Both the Main Menu and all Submenus can call each other. This allows the opportunity to have several index levels for the Auto Attendant. There are no limitations on the depth and nesting levels of menus.

The Main menu page consists of the following components:

Welcome message indicates the file name used to upload a new custom Auto Attendant welcome message. The Auto Attendant Welcome Message will play only once when callers enter the Customized Auto Attendant.

Delay after message requires the delay (in seconds) after which the Recurring message will be played.

Recurring message indicates the file name used to upload a new custom Auto Attendant recurring message. The Auto Attendant Recurring message will play after the Attendant Welcome message (if it is uploaded) and it will also repeat periodically to the caller.

Play Count text field indicates the number of times the corresponding Recurring message will be consecutively played to the caller.

Interval requires the time period (in seconds) between consecutively played Recurring messages.

Browse opens the file chooser window to browse for a new custom welcome or recurring message file

Attention: The uploaded file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it and the "Invalid audio file, or format is not supported" warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and the "You do not have enough space" warning message will appear.
If a file with the same name is uploaded for other options, the previous file will be replaced.

The Download and Remove links appear only if a file has been uploaded previously. The Download link is used to download the message file to the PC and opens the file-chooser window where the saving location may be specified. The Remove link is used to restore the default welcome message.

Press the Save button to submit the changes or use Back to keep the initial data.

The User Input Options table is for configuring the action to be taken based on one of the following user choices:

• User Input
• Any input other than in the list above
• No input

The user will press one of the following input options on the phone to activate the corresponding action. The option can be selected after reaching the Auto Attendant Service and after the Welcome and/or Recurring messages have been played.

The User Input table consists of the following functional buttons:

Add link opens the Add Option page where the actions for previously unspecified inputs can be configured.

Edit link opens the Edit Option page where the actions of previously configured User Input options can be adjusted.

The following options can be configured too:

• Any input other than in the list above - allows configuring the action taken when the caller makes a selection other than options listed in the User Input table. If it is configured to No Action then the timer for No Input will reset and it will be counting the No Input time again.


• No input- allows configuring the action taken when the caller does not enter anything during the certain period. The No input timeout is equal to [Welcome message duration] + Delay after message + [Recurring message duration] * Play Count + Play Count * Interval.
If there is no input during that time, the action specified for No input will take effect.

The Dial Timeout specifies the period of time to determine when the user has completed dialing and to begin to process the call. The timer will start after the last digit or symbol is entered. If the # key has been pressed then the call will be processed immediately.

Delete removes the selected option(s) from the list of configured options.

Select all selects all existing options.

Inverse Selection inverses the current selection (if no record is selected, clicking on inverse selection will check all records).

Incorrect number handling: link opens the Edit Incorrect Number Handling page which is similar to Edit Option page to configure the action taken when the user has selected a destination that resulted in a failed call, such as an invalid extension number.

Please Note: The Incorrect number handling will be activated only in the following two cases:

• An attempt was made to call a non-existent extension.
• An attempt was made to call a number not matching with any "Destination Number Pattern" in the Call Routing table.

Submenus

The Submenus page consists of the following functional buttons:

• Add opens the Edit Scenario - Add menu page where a new menu name may be defined.
• Edit opens the Edit Scenario page where a newly created submenu scenario settings might be adjusted.
• Delete removes the selected submenu(s).
• Select all selects all entries of the table.
• Inverse Selection inverses the current selection (if no record is selected, clicking on inverse selection will check all records).

The Add/Edit Option page offers the following components:

Description text field for an optional description of the option:

Option is used for choosing the user input for which some announcement and/or action should be configured.

The following input options are available in the list to configure the Customized Scenario:

• Digits (in a range from 0 to 9)
• Signs (* and #)

Announcement indicates the file name used to upload a new custom message. When the caller selects the option configured in the Option drop down list, this message will be played once before the Action will be activated.

Attention: The uploaded file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it and the "Invalid audio file, or format is not supported" warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and the "You do not have enough space" warning message will appear.
If a file with the same name is uploaded for other options, the previous file will be replaced.

The Download and Remove links appear only if a file has been uploaded previously. The Download link is used to download the message file to the PC and opens the file-chooser window where the saving location may be specified. The Remove link is used to restore the default welcome message.

Action is used to configure the action based on the caller's selection.

The Action radio buttons allows you to configure the action type after playing the Announcement message (if configured):

• No Action - the Auto Attendant will continue to play the Recurring message (if configured) of the current menu.
• Go to the following menu - will go to the specified submenu and take actions defined in that submenu. The drop down list allows the selection of a previously created submenu or to create a new submenu by choosing the Create New Submenu item. The New submenu name text field requires the new submenu name.
• Call To the following extension - will call to the extension number specified in the extensions drop-down list.
• Call to the following number - will call the specified phone number via the Call Routing Table.
• Call to the number dialed - will send the user inputs to Call Routing table and if there is a matching with any Call Routing rule the call will be made with the conditions of Call Routing rule (avalable only in case when the Any input other than in the list above input is edited).
• Invoke Extensions Directory will connect the caller to the Extensions Directory.
• Terminate the call will exit from this Customized Scenario and disconnect the call.

The Import/Export page offers the following components:

Import Scenario is used for uploading the previously downloaded scenario and custom messages file.

Export Scenario appears when the Customized Scenario was previously configured for the current Auto Attendant. The Download scenario link is used to download the scenario and voice message files to the PC and opens the file-chooser window where the saving location may be specified.