Caller ID Based Services Help

Caller ID Based Services page provides options to configure a set of telephony settings from the same page. Call Forwarding, Incoming and Outgoing Call Blocking, Hiding Caller Information, Call Hunting, Many Extension Ringing, Distinctive Ringing, Find Me/Follow Me, Intercom and Voicemail Profile settings are configurable from this page.

The Caller ID Based Services page contains a table listing all caller or called destinations and the ON/OFF status of the caller ID based services. The caller or called destination numbers are used to configure caller ID based services based. The column headings in the table are designed as links. By clicking on a column heading, the table will be sorted by the selected column. After sorting, (ascending or descending) arrows will be displayed next to the column heading.

The table also has Any Address entry that is undeletable. It is used to configure Caller ID Based services for all addressed. When adding a new caller address Any Address is changed to Other Addresses. Now there could be different configurations for the specified addresses and for all others.

Add opens a page Caller ID Based Services - Add Entry where new address and presence states can be defined. Page consists of the following components:

• Description text field requires optional information about the address owner.
• Call Type lists the available call types:
  • PBX - local QX1000 extensions and Auto Attendant
  • SIP - caller or called destinations reached through a SIP server
  • PSTN - caller or called destination dialed from or to PSTN
  • Auto - used for undefined call types. In this case, for incoming calls from specific address, configuration of Caller ID Based services will apply either to PBX, SIP or PSTN callers. For outgoing calls, called destination will be reached through Routing.
• Address text field requires SIP address, extension or PSTN number, for whom Caller ID Based services should be applied. If the address already exists in the table, selecting Save will cause the error "Caller address already exists". A Wildcard is allowed in this field. Entering "*" as PBX or PSTN addresses will apply configuration of Caller ID Based services to all extensions or PSTN users. The extension number should be inserted in the Address text field for the PBX call type. The PSTN number length depends on the area code and phone number. The SIP-Clipboard button at the end of the line can be used only when SIP is selected in the Call Type drop down list. It opens a small window where one of the previously entered 10 SIP addresses can be automatically selected again.

• All States selection is used to select all states for an extension.
• Specific States selection contains a group of radio buttons that are used to select the state of the corresponding extension:
  • Online
  • Offline
  • Busy
  • Away
  • DND
  • Meeting
  • Vacation
  • Lunch

Edit opens the Caller ID Based Services - Edit Entry page where the existing address and the presence states may be modified. This page includes the same components like the Caller ID Based Services - Add Entry page does.

Delete removes the selected address(es) from the Caller ID Based Services table.

Select all checks all existing address(es) in the table.

Inverse selection inverses the current selection (if no addresses are selected, clicking on inverse selection will check all addresses).

When clicking on the Address in the Caller ID Based Services for Address table, the Caller ID Based services configuration pages for the corresponding extension will be displayed.