Feature Codes

Establishing a Call

To make a call, dial the Routing number.

Routing Numbers and available routes to, from and through QX1000 are listed in the Call Routing Table, which is configured and managed by QX1000's Administrator. To receive information about dialing rules, please contact the administrator.

Note: You may accelerate connection establishment by entering a pound (#) sign at the end of your dialed routing number.

PBX Services

The current key combinations to navigate through QX1000 services with the phone handset:

Outgoing Call Blocking

Forwarding Management

Note: Using the Change the Forwarding Number option will change the first entry in the Unconditional Call Forwarding table with Auto call type to the inserted Forwarding Number. Any other entries with Auto call type, as well as with other call types will not be modified.

** Besides Any Address/Other Addresses entry of the Unconditional Call Forwarding table this toggling also affects all those entries that have Toggle from Handset option selected. The states of those entries will be set equal to the state of Any Address/Other Addresses entry after toggling.

No Answer Call Forwarding Management

Note: Using the Change the Forwarding Number option will change the first entry in the No Answer Call Forwarding table with Auto call type to the inserted Forwarding Number. Any other entries with Auto call type, as well as with other call types will not be modified.

Voice Mail Services

After the first boot-up of the QX1000 or if the Voice Mail Configuration Wizard is manually enabled by QX1000's administrator, entering the Voice Mail Services for the first time will activate the Voice Mail Configuration Wizard which will prompt the essential user's personal settings. Below are instructions on how to proceed with the Voice Mail Configuration Wizard from the handset.

The Voice Mail Services are divided into three parts: Voice Mailbox, Personal Settings and Change Password. Each of these parts has a hierarchy that is described below:

** During the message playback 4 and 6 keys change their functionality and serve to rewind and forward the message for the timeout (by default 3 seconds) configured by the extension user from Voice Mail Settings.

The Voice Mailbox menu has the following sub-hierarchy in the Reply or Forward a Message and Send a Message or Leave a Reminder menus:

1 Send a Message or Leave a Reminder
Dial Destination Number				# Leave a reminder
# Record a Message		Dial additional Destination Number		Dial 1 to mark the message as Urgent or press # to assign the Normal priority
		# Record a Message
Dial 1 to mark the message as Urgent or press # to assign the Normal priority

Note: This service is restricted regarding sending a message to PSTN destinations. A message will be successfully received by the destination if all of the following criteria are met:

• The connection to the destination is successful;
• The voice mail service is enabled on the destination;
• There is enough space in the voice mailbox of the destination;
• The duration of the forwarded/replied message is less than the maximum voice mail duration set up at the destination.

Services for Incoming Calls:

The following options are available when calling the extension's Recording Box. To reach the extension's Recording Box from the phone handset, you should simply call that extension by dialing its PBX number, SIP address or calling from PSTN.

** During the recording playback 4 and 6 keys change their functionality and serve to rewind and forward the recording for the certain timeout (by default 3 seconds).

Auto Attendant Services

Connection Services and Extensions Directory supported by voice messages to navigate through. Extension numbers may be dialed directly. Other Auto Attendant services are available using the appropriate call code, but are not supported by voice messages. Thus, they are hidden for external callers.

The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension:

Navigation within the Extension Directory Services while being in the Auto Attendant:

PBX Services for Administrator

Administrator Login allows to modify Auto Attendant greeting and menu messages, as well as to manage universal extension messages.

Call Routing Management allows managing the routing entries in the Call Routing Table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-configured on each routing entry. By dialing *77, you will be required to dial enabler/disabler key to enable or disable the routing rule(s) correspondingly. Since multiple routing rules may have the same enabler/disabler key combinations (the same key may be used as enabler for one routing rule, and as disabler for another one), dialing the certain key will affect all pre-configured routing rules.

If the routing record has an authorization enabled on the enabler/disabler key, administrator's password will be required to be inserted after the key. Once the administrator's password is dialed, system plays a confirmation about the accepted configuration and the state of the certain routing rule(s) is getting modified.

If administrator's password has been inserted incorrectly for 3 times, no status changes will be applied to any of the routing record(s), even to those which have no authorization enabled.

*Call Conference Services

The feature codes for the Conference Services allow the user to manage call conferences from the phone.

Note: The following codes are applicable if the Conference Server feature is activated on the system.