How To Use Feature Codes

This page displayes short directions on how to use

• Busy Autoredial
• Call Back
• Block Last Caller
• DND mode
• Forwarding Management
• No Answer Call Forwarding Management
• Call Hold
• Call Transfer
• Call Transfer with consultation
• Call Conferencing
• Call Park
• Directed Call Park
• Speed Calling
• Hot Desking
• Access Shared Mailboxes
• Listen In, Whisper and Barge In
• Call Intercept

To use Busy Autoredial

For extensions attached to IP lines:

1. Press *1 to redial the last number that you called.
2. If the called number is busy after dialing *1 keep the handset lifted to activate the auto redialing of the last called number. The connection will be established immediately when the called destination answers the call.

To Call Back

1. Press *2. The system will call the last calling party.
2. The "The dialed number doesn't exist" voice message will be played if no call back is possible.

To Block Last Caller

1. Press *73 and hang up.
2. The last calling party will be blocked and added to the Blocked Incoming Calls table.

To Switch DND mode

Press *72 and hang up. Your phone bell will be off during the period indicated in the Do Not Disturb Settings page. Use the same key combination to disable DND service.

To activate Forwarding settings

Press *4 on a dial tone and hang up. Unconditional Call Forwarding service with the settings configured for Any Address or Other Addresses in the Caller ID Based Services page will get activated. To toggle (activate or deactivate) the Unconditional Call Forwarding service again, press the 1 directly after entering the *4 menu.

If no unconditional forwarding is configured for Any Address or Other Addresses, the system will not activate the forwarding service and a voice message will ask to configure the forwarding settings first.

To modify the first entry in the Unconditional Call Forwarding table for Any Address or Other Addresses with Auto call type:

1. Dial *4 on a dial tone.
2. Press 2 to enter the Change Forwarding Number menu.
3. Dial the new Forwarding Number and press #.
4. Confirm the new Forwarding Number by pressing # or press * to dial a new Forwarding Number.

To activate No Answer Call Forwarding settings

Press *84 on a dial tone and hang up. No Answer Call Forwarding service for all entries specified on the Caller ID Based Services page for Any Address will be toggled ON or OFF depending on their previous state. To toggle (activate or deactivate) the No Answer Call Forwarding service again, press the 1 directly after entering the *84 menu.

If no No Answer Call Forwarding is configured for Any Address, the system will not activate the forwarding service and a voice message will ask to configure the forwarding settings first.

To modify the first entry in the No Answer Call Forwarding table for Any Address with Auto call type:

1. Dial *84 on a dial tone.
2. Press 2 to enter the Change Forwarding Number menu.
3. Dial the new Forwarding Number and press #.
4. Confirm the new Forwarding Number by pressing # or press * to dial a new Forwarding Number.

To put an Extension on Hold

For extensions attached to FXS lines:

1. Press Flash+0 during a call.
2. You will get the dial tone and be able to make a second call.

For extensions attached to IP lines:

1. Press Hold or switch to another line during a call.
2. You will get the dial tone and be able to make a second call.

To Transfer the Call

This service is used during the call.

For extensions attached to FXS lines:

1. Press Flash to hold the call partner and to get the dial tone (within approximately 1 second).
2. Enter the destination phone number where the call ought to be transferred to.
3. Hang up on the ring tones. The call partner on hold will be transferred to the specified destination.

For extensions attached to IP lines:

1. Press Transfer to hold the call partner and to get the dial tone.
2. Enter the destination phone number where the call ought to be transferred to.
3. Press the Transfer button again. The call partner on hold will be transferred to the specified destination.

To Transfer a Call with consultation

For extensions attached to FXS lines:

1. Press Flash to hold the call partner and to get the dial tone (within approximately 1 second).
2. Enter the destination phone number where the call ought to be transferred to.
3. Talk to the called party and then hang up. The call partner on hold will be connected to the called party.

For extensions attached to IP lines:

1. Press Transfer (or Hold depending on the IP phone model) to hold the call partner and to get the dial tone.
2. Enter the destination phone number where the call ought to be transferred to.
3. Talk to the called party and then press the Transfer button again. The call partner on hold will be transferred to the specified destination.

To make a Call Conference

For extensions attached to FXS lines:

1. Hold the first call and make the second call (or receive a new one).
2. Press Flash+3.

A beep will announce the start of the call conference. The first call party, second calling/called party and you will be joined in a singe call. To terminate the call with the first or second call party, use correspondingly Flash+1 or Flash+2 key combinations.

For extensions attached to IP lines:

1. Hold the first call and make the second call (or receive a new one).
2. Press Conference button.

To Park a Call

The Call Park service is accessible during the call.

To use the Call Park service, one or more Call park type extensions should be added on the QX1000 using the Extensions Management page.

For analogue phones attached to FXS lines:

1. Press Flash+5 to park the call. Ssystem will park the call on the first available Call Park extension and play the SIP username (if extension is registered on the SIP server) and the PBX number of that extension.

For IP phones attached to IP lines:

1. Hold the call using the appropriate Hold button on the IP phone.
2. Dial *5 to park the call. System will park the call on the first available Call Park extension and play the SIP username (if extension is registered on the SIP server) and the PBX number of that extension.

To Retrieve the Parked Call

1. Move to another phone and call to the Call Park extension to which the call has been parked to pick up the parked call.
2. The system will ask for authentication and, if successfully entered, it will resume the parked call.

Attention: The Call Parking is valid within timeout configured from the Extensions Management - General Settings page, during which hold music (if configured) will be played to the parked destination party. When the Call Park timeout expires, a short ring notification will be sent to the phone initiating the call park, and if no one picks up the parked call, or if the phone is off the hook, the parked destination party will be automatically disconnected.

To Park a Call Directly

The direct Call Park service is accessible during the call.

To use the Directed Call Park service, one or more Call Park type extensions should be added on the QX1000 from the Extensions Management page.

For analogue phones attached to FXS lines:

1. Press Flash or Flash+0, then dial the desired Call Park extension number within the 5 second timeout.

Attention: If this timeout exceeds 5 seconds, then QX1000 will consider it as an attempt for retrieving the parked call.

For IP phones attached to IP lines:

1. Hold the call using the appropriate Hold button on the IP Phone and dial the Call Park extension number within the 5 second timeout.

   Attention: If this timeout exceeds 5 seconds, then QX1000 will consider it as an attempt for retrieving the parked call.

To Retrieve the Parked Call

1. Move to another phone and call to the extension to which the call has been parked to pick up the parked call.
2. The system will ask for authentication and, if successfully entered, it will resume the parked call.

Attention: The Call Parking is valid within timeout configured from Extensions Management - General Settings, during which hold music (if configured) will be played to the parked destination party. When the Call Park timeout expires, a short ring notification will be sent to the phone initiating the call park, and if no one picks up the parked call, or if the phone is off the hook, the parked destination party will be automatically disconnected.

Attention:The Call Park extensions can be mapped directly to the programmable keys on IP phones. Using the programmable key configuration calls can be easily parked by placing the current call on hold and then pressing the park extension button. The call will be automatically parked to that Call Park extension.Pressing the park extension button again will retrieve the parked call.

To add a new Speed Calling entry

1. Press *76.
2. Dial the two digit Speed Dialing code and press #.
3. Dial the destination number and press #.

To use the Hot Desking

To login or logout to the public phone:

1. Press *78.
2. Dial the virtual extension number and press #.
3. Dial the password and press #.

To access the Shared Mailboxes

The Access to the Shared Mailboxes feature code is used to access other extension's mailboxes on the QX1000. If the mailbox is configured as shared, no password will be prompted to enter it. Otherwise, the corresponding extension's password will be prompted to enter its mailbox. The mailbox can be configured as shared either by administrator from Extension's Management - Voice Mailbox Settings page or by the extension's user from Many Extension Ringing page.

1. Press *85.
2. Dial the other extension's number to enter its mailbox and press #.
3. Dial the password, if prompted, and press # or get a direct access to the extension's mailbox.

To use Listen In, Whisper and Barge In services

Depending on the Barge In service configuration in the Extensions Management - General Settings, you may be capable to use one or all the Barge In Feature Codes.

1. For Listen in service, press *91 + extension number + #.
2. For Whisper service, press *92 + extension number + #.
3. For Barge in service, press *93 + extension number + #.

These feature codes are only available when the extension you dial is in the call. If you have problems using these feature codes, turn to your system administrator for the corresponding configuration.

Call Intercept service

Depending on the Call Intercept option configuration in the Call Intercept Access List page, you may be capable to use the Call Intercept Feature Code.

For Call Intercept service, press *94 + extension number + #.