Extensions Management - ACD Agents Table Help

The ACD Group Settings page is used to configure agents in the ACD group.

The ACD Agents Table lists all agents in the corresponding ACD group and their statuses. This page offers the following operations:

• Add opens the Agents Table of Group - Add Entry page where a new agent may be created.
• Edit opens the Edit Entry page where the agent settings may be modified. This page includes the same components as the Add Entry page does.
• Delete removes the selected entries.
• Move Up and Move Down are used to move the selected entry one level up or down within the Agents Table. The sequence of Agents is important when Round Robin call distribution is selected in the ACD Group Settings page. Agents will be called in the order selected in the Agents table.
• Select all checks all entries, e.g. in order to be deleted.
• Inverse Selection reverses the selection (if no records are selected, Inverse Selection button checks all records).