Universal Extension Recordings Help

The Universal Extension Recordings are to be defined by the Quadro administrator, will stand instead of the default voice messages for all extensions on the Quadro and will be used when no custom messages has been uploaded or recorded. Following system messages can be uploaded from this page:

• Hold Music - played to the held user. The Edit link is used to select the way custom hold music will be provided.
• Voice Mail Regular Greeting - played when caller reaches the extension's voice mailbox
• Voice Mail Out-of-Office Greeting- played when caller reaches the extension's voice mailbox if Out-of-office greeting is enabled
• Incoming call blocking - played when a blocked user calls the extension
• Outgoing call blocking - played when extension dials a blocked destination
• Call Queue Welcome Message - played when a caller joins the extension's call queue
• Call Queue Message - played when a caller is being held in the queue

The Universal Extension Recordings page consists of a table where universal voice messages are listed. An Upload functional link is present for each not uploaded voice message in the table and is used to upload the custom system message. When a message is uploaded, Upload functional link is replaced by Download and Remove functional links respectively used to download to the PC and to remove the uploaded system message.

Memory Allocation group includes a drop down list used to specify the Percentage of System Memory for the universal extension recordings. The maximum value in the drop down list is equal to the maximal available space for voice messages on Quadro.

Please Note: Changing the Percentage of System Memory on this page will stop any recordings of universal extension voice messages from the handset.

Universal Extension Recordings - Hold music

The manipulation radio buttons on this page allows you to select the way custom hold music will be provided.

• Default Music enables the default music. If the option is selected, the text field Upload Recording will be disabled.

• File selection is used to upload the hold music file. The following option is available under this selection:

  Upload Recording text field can be used to type the path where hold music file is located. If hold music file is browsed with the help of file-chooser, this field displays the path of the browsed file. Browse button is used to browse for the hold music file.

  The music file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading the file and display the warning message "Invalid audio file or format is not supported". The system will refuse uploading also if there is not enough memory available for the corresponding extension and will then announce "You do not have enough space".

  Please Note: It is recommended to use a piece of music not longer than one minute in order to leave enough space for user defined messages and voice mails.

• RTP Channel selection is used to define the channel for the broadcast streaming. The RTP channels are created by the system administrator. Therefore if you are experiencing problems with using the RTP channels as hold music, or no RTP channels are available to select on this page, turn to your system administrator for clarification.
• Audio Line In selection uses the external radio broadcasting or any other audio resource as the hold music. When selecting this option, check with your system administrator if there is an external audio resource connected to the Quadro.