Auto Attendant Services Help

QX200's Auto Attendant provides remote access to the QX200 voice connectivity services. Specifically it supports remote connection to QX200 extensions, their mailboxes and making pass-through calls to other destinations. Remote access to the QX200 auto attendant is possible through IP and PSTN calls.

QX200's Auto Attendant can be accessed locally or remotely from the IP network (by dialing Auto Attendant's SIP address) and from the PSTN network (by dialing QX200's PSTN number) if the calls addressed to the QX200's PSTN number are routed to the Auto Attendant.

Attention: If the Auto Attendant authentication attempts have been failed for the five times, QX200's Auto Attendant will become unavailable for the next 5 minutes.

The automated attendant services are divided into following feature groups, voice messages help the caller to navigate within those areas using handset buttons.

• The Connection Service provides access to all QX200 extensions. It is accessible by remote callers without restrictions. They only need to provide the extension number.

• The Remote Access Service provides the possibility to access QX200's extension (both, active or inactive) mailboxes. It is used to check the voice messages left whenever the user is absent. The mailbox may be protected by a user password (optional).

• The Call Relay Service provides a possibility to make PSTN or IP calls to another destination. Access to this area requires authorization.
• The Remote Configuration Services menu allows extension owners to remotely enable/disable Unconditional Call Forwarding for Any Address/Other Address entries on the corresponding extension, as well as to change the certain forwarding number in the Unconditional Call Forwarding table. Menu requires extension authorization. For more details about the access key combinations, see Feature Codes.
• With the Call Back Services the PSTN callers can save the call charge when calling to/through the QX200 to the third party IP or PSTN destinations. The QX200 allows to configure a list of those trusted PSTN callers that are allowed to make free of charge calls. Two types of Call Back configurations are available on the QX200: Pre-configured Call Back and Remote Call Back Configuration.
• The Call Routing Management Menu is used to manage the routing entries in the Call Routing Table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-configured on each routing entry. Dialing *77 at the Auto Attendant welcome message, will ask for an enabler/disabler key used to enable or disable the routing rule(s) correspondingly. Since multiple routing rules may have the same enabler/disabler key combinations (the same key may be used as enabler for one routing rule, and as disabler for another one), dialing the certain key will affect all pre-configured routing rules.
  If the routing record has an authorization enabled on the enabler/disabler key, administrator's password will be required to be inserted after the key. Once the administrator's password is dialed, system plays a confirmation about the accepted configuration and the state of the certain routing rule(s) is getting modified.
  If administrator's password has been inserted incorrectly for 3 times, no status changes will be applied to any of the routing record(s), even to those which have no authorization enabled.

• The Extensions Directory Service  is used to access QX200's extensions by spelling names using the keypad of the phone, assumed a list of names and assigned extensions is specified on the page Extensions Directory Settings by QX200's administrator. More than one name may be assigned to an extension, reaching the extension by spelling one of the names attached to it. If the spelled name matches to some record in the extensions directory table, a wave file with the extension user name (or any other information characterizing the extension's user) will be played to the caller. Every extension's user may configure these wave files individually.
  If you recognize the desired extension's user by the played wave file, accept it by pressing #. If you haven't spelled the extension user name, or if you are not sure how the extension users name is spelled, press # to play the wave files of all existing extensions in the order configured from the Extensions Directory). The extension assigned to the spelled name will be dialed and a call between the caller and the extension's user will be established if the extension is active and available, otherwise the Voice Mail System will be activated. Because more than one name may be spelled with the same key combination on the phone handset, you may hear the wave file of another extension user. In this case, press 1 to try the next matching name or press * to enter a different name.

Auto Attendant offers the above mentioned services. Specifically it supports remote connection to QX200 extensions directly or through the extensions directory, extension's mailboxes and making calls to other destinations. Only Connection Services and Extensions Directory Services are supported by voice messages to navigate through. Extension numbers may be dialed directly. Other services are available using the appropriate call code, but are not supported by voice messages. Thus, they are hidden for external callers.

Call Codes available in the Auto Attendant:
The following key combinations are available to access and manipulate within Auto Attendant services for external IP calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension: