Hold Music Settings Help

The hold music settings are used to define the music that will be played when being on hold or putting a remote party on hold. To specify this music the following checkboxes and text fields are available:

Send Hold Music to Remote IP Party enables the specified music for sending to a remote IP party whenever it is on hold and waiting. If this checkbox is disabled, Quadro will not send any hold music to the remote IP party. The remote IP party will then hear their own hold music, or something similar, if configured. The hold music is always sent to PBX and PSTN destinations independent on the configuration of this option.

The Listen Hold Music drop down list specifies the music current user will hear when being on hold. It offers the following options:

• Off - no music will be played.
• Own Music - the current user will define the music that will be played to them self while being on hold.
• Remote Party's Music - the current user will hear the remote party's hold music, if enabled, and sent by remote party.

The manipulation radio buttons group allows you to select the way custom hold music will be provided.

• File selection is used to upload the hold music file. The following options are available under this selection:

  Restore Default Hold Music File enables the default music. If the checkbox is selected, the text field Upload New Hold Music File will be disabled.

  Upload New Hold Music File text field can be used to type the path where hold music file is located. If hold music file is browsed with the help of file-chooser, this field displays the path of the browsed file. Browse button is used to browse for the hold music file.

  The music file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading the file and display the warning message "Invalid audio file or format is not supported". The system will refuse uploading also if there is not enough memory available for the corresponding extension and will then announce "You do not have enough space".

  Note: It is recommended to use a piece of music not longer than one minute in order to leave enough space for user defined messages and voice mails.

  The Download Hold Music File link appears only if a file has been uploaded recently. It downloads the audio file to the PC and opens a window where the saving location can be specified.

• RTP Channel selection is used to define the channel for the broadcast streaming. The RTP channels are created by the system administrator. Therefore if you are experiencing problems with using the RTP channels as hold music, or no RTP channels are available to select on this page, turn to your system administrator for clarification.
• Audio Line In selection uses the external radio broadcasting or any other audio resource as the hold music. When selecting this option, check with your system administrator if there is an external audio resource connected to the Quadro.