Extensions Management - Edit Entry Help

The Extensions Management - Edit Entry is used to adjust newly created extension settings. The system provides a possibility of editing multiple extensions at the time. In this case, fields that cannot be edited for multiple records have Multiple values in the Edit Entry page. When editing user and attendant extensions together, the Edit Entry page displays only those fields that are for both user extension and attendant settings. Additionally, for the fields that need to be modified, the checkbox Select to modify fields attached to the corresponding field needs to be selected to submit changes. Fields with unselected checkboxes will not be updated.

The Edit Entry page consists of two frames. In the left frame settings groups are listed depending on the extension type the settings of which are being editted. Clicking on the corresponding settings group displays their configuration options in the right frame.

Note: Save changes before moving among settings groups.

Below are described the set of settings groups in the left frame of the Edit Entry page depending on whether the extension is User Extension, Pickup Group, Call Park, Paging Group, ACD Group (if this feature is previously activated from the Features page), Recording Box (if Call Recording feature is previously activated from the Features page) or Attendant.

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Following settings are available for User Extensions:

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Following settings are available for Pickup Group extensions:

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Following settings are available for Call Park extensions:

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Following settings are available for Paging Group extensions:

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Following settings are available for the ACD Group:

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Following settings are available for the Recording Box:

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Following settings are available for the Attendant: