The Voice Mail Profile - Edit Entry page is used configure the profile specific voice mail settings. This page contains the following components:
Maximum Mail Message Duration lists the possible values for maximum mail duration (counted in minutes) during which a voice mail will be recorded. The Unlimited selection allows voice message to be recorded as long as the user's space could hold.
Send new voice message via email is an option to send new voice mail files via e-mail to the defined recipients. Mails will be automatically converted to the PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format before being attached to the e-mail. Checkbox activates the following input options:
Email Address requires the mailing address(s) of the person(s) that should to receive the newly arrived voice mails on their email accounts. Use a space or a comma to separate the mailing addresses in the text field.
The next two fields are used for retransmission of voice mails via email. Number of times text field requires the maximum number of times the voice mail will be delivered via email to the recipient within the interval (in minutes) defined in the Repeat every text field. If the voice mail is required to be sent only once, insert "1" in Repeat every text field and "0" in the Number of times text field.
Remove Voice Mail on send removes the voice mail from the user mailbox after sending it to the email recipient(s).
Attention: The e-mail can only handle up to 3 minutes long voice mails. If the voice mail is longer than 3 minutes, it will be truncated and only the first 3 minutes of it will be sent to the indicated e-mail address. However, in the e-mail body the recipient will receive the information that the attached voice mail is truncated and the total length of the voice mail. Please note that the voice mails longer than 3 minutes will not be removed from the voice mailbox once they are sent per e-mail even if the Remove Voice Mail on send checkbox is selected. This gives you a possibility to listen to the ending of the voice mail directly from your voice mailbox (from the handset or by downloading it from the Web management).
Note: This service will work only when System Mail is enabled on the Quadro. Contact your system administrator, if you have problems with voice mail delivery via email.
Send new voice message notification via SMS allows voice mail notification delivery via SMS to the defined mobile number. Checkbox activates the following input options:
Mobile Number text field requires the destination's mobile number.
The next two fields are used for retransmission of SMS notifications. The Number of times text field requires the maximum number of times the notification should be delivered to the recipient within the interval (in minutes) defined in the Repeat every text field. If notification is required to be sent only once, insert "1" in Repeat every text field and "0" in the Number of times text field.
Note: This service will work only when SMS Service is enabled on the Quadro. Contact your system administrator, if you have problems with voice mail notifications delivery via SMS.
Send new voice message notification via phone call enables the voice mail notification delivery via phone call to the defined phone number. The checkbox activates the following input options:
Call Type drop down list includes the available call types:
PBX - local calls to Quadro extensions;
SIP - calls through a SIP server;
Auto - for undefined call types. Destination (independent on whether it is a PBX number or SIP address) will be reached through Routing;
Callback - automatic call to the voice mail author. This can be used as notification that the recipient has received the voice mail but has not yet played it.
Call To text field requires the destination's phone number depending on the selected call type. For Callback call type, no destination's phone number is required.
The next two fields are used for retransmission of phone notifications. The number of times text field indicates the maximum number of times the notification should be delivered to the recipient within the interval (in minutes) defined in the Repeat every text field. If the notification is specified to be sent only once, insert "1" in Repeat every text field and "0" in the Number of times text field. For Callback call type, the first notification is sent to the voice mail author after the first expiration of the interval defined in the Repeat every text field. For calls with call type different from Callback, the first notification will be sent immediately.
Restore default Notification Message restores the default notification message. If the checkbox is selected, the file upload will be disabled.
Upload new Notification Message will show the attached notification file selected by the current extension. Please note that a different notification message can be uploaded in case this service serves as a notification to the extension user (to inform about the new voice mail received) or if it serves as a notification for the voice mail author to be informed that the message has been received by the Quadro but is not yet played by the extension user). The uploaded file needs to be in the PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading with the "Invalid audio file, or format is not supported" warning message. The system also prevents uploading in case not enough space is available on Quadro for the corresponding extension and gives a "You do not have enough space" warning.
Browse browses for the notification file that must be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format.
Download Notification Message appears only if a file has been uploaded previously. The link is used to download the audio file to the PC and opens the file-chooser window where the saving location can be specified.
The ZeroOut voice mail feature allows a caller that has reached the called extension's voice mailbox to accelerate the automatic redirection feature instead of leaving a message in the extension's Voice Mailbox. To activate this feature, the caller should dial 0 digit (see Feature Codes) during the voice mail greeting which invites the caller to leave a message. The caller will then be automatically transferred to the destination specified in this page.
Enable ZeroOut checkbox selection enables the ZeroOut feature and activates the following fields to be inserted:
Redirect Call Type drop down list includes the available call types:
PBX - local calls between Quadro extensions and the Auto Attendant
SIP - calls through a SIP server
PSTN - calls through the FXO
Auto - used for undefined call types. Destination (independent on whether it is a PBX number, SIP address or PSTN number) will be reached through Routing.
Redirect Address text field requires the destination address where caller should be automatically forwarded in case of activating the ZeroOut feature. The SIP-Clipboard button at the end of the line can be used only when SIP is selected in the Call Type drop down list. It opens a small window where one of the previously entered 10 SIP addresses can be automatically selected again.
Restore Default Greeting File will restore the default greeting file. If the checkbox is selected, the file upload will be disabled.
Upload New Greeting File shows an attached greeting file selected by the current user. The greeting file will be played to a caller party when it is entering the voice mail system. The uploaded file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading and the "Invalid audio file, or format is not supported" warning message will be received. The system also prevents uploading in case not enough space is available on Quadro for the corresponding extension. In this situation, the "You do not have enough space" warning will be received. Optionally, greeting file can be recorded from the phone handset (see Feature Codes).
The Browse button helps to choose the desired greeting file that should be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format.
Download Greeting File appears only if a file has been previously uploaded. The link is used to download the audio file to the PC and opens the file-chooser window where the saving location can be specified.