Basic Services Help

The Basic Services page allows you to configure the basic telephony features of QX1000, such as Call Waiting, Hold Music, Hot Line and Do Not Disturb services.

The Basic Services page consists of two frames. The left frame lists all services. When you click on a service, its corresponding settings will be displayed in the right frame.

Note: Remember to save changes before moving between the service configuration pages.

The General Settings page consists of the following components:

No Answer Timeout lists the possible timeout values for the incoming call ringing duration before the voice mail system answers.

If the Call Waiting service is enabled, the QX1000 user will be able to receive an incoming call when currently being on a call. The caller will hear a ringing tone and the QX1000 user will hear a special beeping on the telephone when the call arrives. To switch between the current call and the new incoming call, use the appropriate calling code.To switch between the current call and the new incoming call use the appropriate Feature Codes.

The Auto Redial service offers an automatic redial if the called party is currently busy. Use the appropriate Feature Code to enable the auto redial service with the handset. The caller can hang up or stay with the lifted handset after enabling the auto redial service.
Hanging up, the system will keep on trying to reach the last called destination during the specified period. As soon as the destination is reached, the caller's phone will start to ring. A voice message is played to the called party asking to wait till the caller answers.
If the caller keeps the handset lifted, the system will also continue to reach the last called destination and the call will be established when the destination called answers the call.

• The list Autoredial Interval offers the time interval between redial attempts (counted in seconds).
• The list Autoredial Period offers the total duration of redial attempts (counted in minutes).

Note: This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial (with no multiple attempts to reach the called destination).

Following Basic Services can be configured from this page:

• Hold Music Settings - used to define the music that will be played when being on hold or putting a remote party on hold.
• Do Not Disturb Settings - used to turn off the phone bell and only may be enabled from the handset with the appropriate calling code.