Call Statistics and Statistics Settings Help

The Call Statistics page consists of four tables. They provide information on successful, unsuccessful outgoing and missed incoming and outgoing calls in the first three tables. Call Statistics collects call events on the QX1000 with their parameters and to search them by various criteria. The selected number of statistics entries will be displayed in the Call Statistics tables.

The Call Statistics page reports successful, non-successful and missed incoming/ outgoing calls and shows the call statistics settings. Only administrator is allowed to enable or disable the call statistic services. When the number of Call Statistics entries exceeds the maximum allowed numbers, the oldest entries are being automatically deleted.

The pages  Successful Calls, Missed Calls and Unsuccessful Outgoing Calls lists successful, missed and unsuccessful incoming and outgoing calls and their parameters (Call Start Time, Call Duration, Calling Phone and Called Phone). Each column heading in the tables is created as a link. By clicking on the column heading, the table will be sorted by the selected column. Upon sorting (ascending, descending) arrows will be displayed close to the column heading.

The Call Detail column is present only in the Unsuccessful Calls table and indicates the reason why the call was unsuccessful.

Number or records displays the current amount of statistics entries in the table. For successful calls Total Duration, Maximum Duration, Average Duration and Minimum Duration statistics are organized at the top of the table.

The Filter button performs searching within the statistics tables. The search may be done with several criteria at the same time.

The following search criteria are available:

• The text fields From and To are used for the search by Call Start Time. The data must be entered in the format dd-mm-yyyy hh:mm:ss. The time criteria are optional, if it is not needed, leave the text fields empty. In From field must indicate an earlier date and time from that which is indicated in the To field. Otherwise the error message "Minimal date should be less than maximal date" prevents filtering and searching.
• From and To drop down lists offer a search by the Call Duration, specified by the list of values. The field From must indicate a shorter duration than the field To. Otherwise the error message "Minimal duration should be less than maximal duration" prevents statistics filtering.
• The text fields Calling Phone and Called Phone require the calling and called party's SIP address, extension number or PSTN number as search criterion. Wildcard symbols are allowed here. The SIP-Clipboard buttons at the end of the lines open a small window where one of the previously entered 10 SIP addresses can be automatically selected again.

The Records per page used to select the number of displayed statistic records per page. The Previous and Next allowes to switch between these pages.

The Download Call Detail Records links are available below all Call Statistics tables for administrator's access only and allows you to download the displayed call statistics in a text file.