Call Recording Settings Help

The Call Recording service is optional on the Quadro and is activated from Features page by inserting a feature key.

The Call Recording is used to record PBX, SIP or PSTN calls on the Quadro and store the recorded calls either in the local Recording Box or upload them to the remote server. From Call Recording Settings page the call recording can be configured to be started automatically once the call starts or to be started manually from Main Page of the Quadro's Web Management or by pressing the Record button on the IP phones during the call. If no such button exists on the IP phone, functional key can be configured from Quadro to handle the recording functionality (see Programmable Keys Configuration).

To configure Call Recording, an extension of the Recording Box type should be created first. The memory allocated to that extension will be used for storing the recorded calls. There are two ways to access the recorded calls in the Recording Box: through handset and through Web Management. Through handset, Recording Box is accessible by calling the Recording Box extension. On Quadro's Web Management, call recordings are available from Extensions Management by clicking on the Recording Box extension.

Attention: Following limitations apply to the call recording on the Quadro:

• Calls to Auto Attendant or Voicemail cannot be recorded.

The Call Recording Settings page is used for configuring the call recording rules. It has two view modes - the Basic View and Advanced View, which can be switched by appropriate button.

The Basic View displays the table with the list of all active extensions, recording states of those extensions and recording parameters, which can be edited by Edit link.

The Advanced View displays the table with all existing call recording rules. Click on the recording box extension number in the Recorded To column will move to the corresponding Recording Box. The Call Recording Settings table offers the following functions:

Enable and Disable functional buttons are used to activate and deactivate the selected call recording rule(s). At least one rule should be selected in order to use these functions, otherwise the following error message will appear: "No record(s) selected."
Add functional button opens the Add Entry page where a new call recording rule is being configured. Add Entry page consists of the following components:

• The Caller Information consisting of the Call Type and the caller's Address.
• The Called Party Information consisting of the Call Type and the called party's Address.
• The Call Type lists the available call types:
  PBX - indicates that the calling or called party is Quadro extension
  SIP - indicates that the calling or called party is located in SIP network external to Quadro.
  PSTN - indicates that the calling or called party is located in PSTN network external to Quadro.
  Auto - indicates any of the types listed above.
• The value in the Address text field is dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the Quadro extension number should be defined in this field. For the SIP call type, the SIP address should be defined, for the PSTN call type, the PSTN user number should be defined here. In case of Auto call type, any of the addresses listed above are allowed. Wildcards are applicable for this field.
• The Recording Type drop down list allows you to select whether the recording will start automatically as soon as the call is established, or whether it will be activated manually by pressing the button on the phone during the call.
• The Maximum Recording Duration drop down list is used to select the maximum duration when the call between the defined caller and called parties will be recorded. When the call recording duration expires, it will be silently stopped while the call will stay active.
• The Recording To drop down list is for selecting the Recording Box extension Extensions Management) to be used for storing the recordings.
• The Description text field should contain some descriptive text related to recording rule.

Edit opens the Edit Entry page to modify the selected entry. This page contains all the same components as the Add Entry page does.
Delete removes the selected entries. Select all checks all entries, e.g. in order to be deleted
Inverse selection inverses the current selection (if no records are selected, clicking on inverse selection will check all records).