Conference Call Statistics and Statistics Settings Help

In the Conference Statistics page, the calls are classified by conferences.The call statistics (sent via 3PCC, Radius, email or FTP) is the same as is - it shows only the PBX calls not sorted out by the conference. The billing or accounting program can build the conference statistics analyzing the PBX CDRs (if the Called Phone is the Conference ID then it is a conference call).

The Conference Call Statistics page consists of four tables. They provide information on conference call details, successful incoming and outgoing, unsuccessful outgoing conference calls in the first three tables and statistics settings in the fourth one. Conference call statistics allows the collecting of conference call events on the QX200 with their parameters and to search them by various criteria. Only the administrator is allowed to enable or disable the conference statistic services.

The Settings page offers the following input options:

The Enable Call Reporting checkbox enables conference call statistics reporting. The selected number of statistics entries will be displayed in the Conference Call Statistics tables.

The Download All Call Detail Records link is used to download the entire displayed statistics in a file that can be viewed with a simple text editor. This type of conference call statistics file is easy-to-read and can be displayed in a spreadsheet.

The Download All Call Detail Records in CSV format link is used to download the entire displayed conference call statistics in a CSV (Comma-Separated Values) formatted file.

The Clear all Records button is used to clear all conference call statistics records.

The Conferences page lists all Conference Calls and their parameters (ConfID-Activation Time, Conference Duration, Participant Count, Activation Reason and Activation Details). Each column heading in the tables is created as a link. By clicking on the column heading, the table will be sorted by the selected column. Upon sorting (ascending, descending) arrows will be displayed close to the column heading.

The Activation Reason column indicates whether the participant is a key member to start the conference, i.e. when participant dials into the conference, the conference is getting automatically activated and the dial out participants (if any) are called to join the conference (see Conference Progress).

The Activation Details column provides information about how the conference call is activated.

The Filter button performs searching within the statistics tables. The search may be done with several criteria at the same time.

The following search criteria are available:

• The text fields ConfID, From and To are used for the search by ConfID-Activation Time. ConfID requires the unique ID of the conference. For From and To fields, the data must be entered in the format dd-mm-yyyy hh:mm:ss. The time criteria are optional, if it is not needed, leave the text fields empty. The From field must indicate an earlier date and time from that which is indicated in the To field. Otherwise the error message "Minimal date should be less than maximal date" prevents filtering and searching.
• The From and To drop down lists offer a search by the Conference Duration, specified by the list of values. The field From must indicate a shorter duration than the field To. Otherwise the error message "Minimal duration should be less than maximal duration" prevents statistics filtering.
• The From and To drop down lists offer a search by the Participant Count, specified by the list of values. The field From must indicate a shorter count than the field To. Otherwise the error message "Minimal count should be less than maximal count" prevents statistics filtering.
• The text fields Activation Reason and Activation Details require the reason and the details of the conference call activation.

Number of Records displays the current amount of conference call statistics entries in the table. For Conferences and Successful Calls pages Total Duration, Maximum Duration, Conf Average Duration and Minimum Duration statistics are organized at the top of the table.

The Records per page are used to select the number of displayed conference call statistic records per page. The Previous and Next can be utilized to switch between these pages.

The Download Call Detail Records (Conferences) links are available below for all Conference Call Statistics tables and allows you to download the displayed conference call statistics in a text file.

The pages Successful Calls and Unsuccessful Outgoing Calls lists successful and unsuccessful outgoing calls and their parameters (ConfID-Activation Time, Call Start Time, Call Duration, Calling Phone and Called Phone). Each column heading in the tables is created as a link. By clicking on the column heading, the table will be sorted by the selected column. Upon sorting (ascending, descending) arrows will be displayed close to the column heading.

The Details column is only present in Successful Calls table and provides the following information:

• Brief information about the call quality, voice codec used to receive and transmit packets and the close conference call reason. The close conference call reason appears to provide more information about the call termination reason which can be a network problem, termination by one of the conference call parties, voice mail service activation, etc. Clicking on the details information will open the RTP Statistics page where all RTP parameters of established conference call are provided.
• Authenticated By information details the conference participants that passed an authentication on the QX200 as configured in the Local AAA Table.

The Call Detail column is present only in the Unsuccessful Outgoing Calls table and indicates the reason why the conference call was unsuccessful.

The Filter button performs searching within the statistics tables. The search may be done with several criteria at the same time.

The following search criteria are available:

• The text fields ConfID, From and To are used for the search by ConfID-Activation Time. ConfID requires the unique ID of the conference. For From and To fields the data must be entered in the format dd-mm-yyyy hh:mm:ss. The time criteria are optional, if it is not needed, leave the text fields empty. The From field must indicate an earlier date and time from that which is indicated in the To field. Otherwise the error message "Minimal date should be less than maximal date" prevents filtering and searching.
• The text fields From and To drop down lists offer a search by the Call Start Time. The data must be entered in the format dd-mm-yyyy hh:mm:ss. The time criteria are optional, if it is not needed, leave the text fields empty. The From field must indicate an earlier date and time from that which is indicated in the To field. Otherwise the error message "Minimal date should be less than maximal date" prevents filtering and searching.
• The From and To drop down lists offer a search by the Call Duration, specified by the list of values. The field From must indicate a shorter duration than the field To. Otherwise the error message "Minimal duration should be less than maximal duration" prevents statistics filtering.
• The text fields Calling Phone and Called Phone require the calling and called party's SIP address, extension number or PSTN number as search criterion. Wildcard symbols are allowed here. The SIP-Clipboard buttons at the end of the lines open a small window where one of the previously entered 10 SIP addresses can be automatically selected again.

The Records per page are used to select the number of displayed statistic records per page. The Previous and Next can be utilized to switch between these pages.

The Download Call Detail Records links are available below for all Conference Call Statistics tables and allows you to download the displayed conference call statistics in a text file.