Class of Services Help

The current implementation of Class of Service (CoS) on Quadro is used to define the permissions that PBX and Conference extensions will have when using call routing rules to make a call.

The Class of Service feature provides the ability to set restrictions on the call routing rules for each extension. The Class of Service functionality allows to permit or deny the attempt of extensions to use certain types of call routing rules.

Suppose you want for a certain group of PBX/Conference extensions to deny the right to make international calls, but allow them to make local and long distance calls and for another group of PBX/Conference extensions give a permission to make international calls only.

Class of Service allows to specify which extensions can use which routing rules to make a call. For example, if an extension is not assigned to a certain class of service and an attempt is made to place a call from that extension using routing rule with the Class of Service enabled, then "Number dialed does not exist" message will be played to the caller.

The permissions for a group of PBX extensions can be changed easily by modifying the CoS variable for each PBX extension.On Quadro the defined CoS variables are associated with PBX/Conference extensions and call routing rules in the Call Routing Table .

In order to configure CoS feature, follow the steps below:

At first assign the specified CoS(s) to a certain routing rule(s).
Assign the specified CoS(s) to the PBX extension(s).

If there is no CoS assigned to the call routing rule, that rule will be generally available for any PBX extension whether it is attached to a CoS or not.

Please Note: If the Enable Class of Service option is disabled, call routing rule(s) that are assigned to a certain CoS(s) will be available for any PBX extension, if there are no any other filtering limitations.

The Class of Service page offers the following components:

Enable Class of Service checkbox is used to enable the Class of Service functionality on the Quadro and consists of the following components:

Add opens the Class of Services - Add Entry page where a new class of service can be created.
Edit opens the Class of Services - Edit Entry page where the selected class of service settings can be modified. This page includes the same components as the Class of Services - Add Entry page does.
Delete removes the selected class of services. If no records are selected an error message occurs.
Select all selects all entries of the table.
Inverse Selection inverses the current selection (if no records are selected, clicking on inverse selection will select all records).

The Go to Extensions Management link leads to the Extensions Management page where the extensions can be assigned to use certain class of service.

The Go to Conferences Management link appears only if the Conference feature is activated from the Features page and leads to the Conferences Management page where the conference extensions can be assigned to use certain class of services.

The Go to Call Routing Table link leads to the Call Routing Table page where the call routing rules can be assigned to a certain class of service.

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Class of Services - Add Entry

The Class of Services - Add Entry page is used to create a new Class of Service and contains the following components:

The Name text field indicates the name of the class of service. This name will be visible in the Extensions Management - Class of Service Settings page, in the Conference Management - Class of Service Settings page and in the Call Routing Wizard page when assigning classes to a extensions and call routing rules.
The Description text field requires optional information about the Class of Service.