Receptionist Phone Configuration Wizard Help

The Receptionist Phone Configuration Wizard is used to create and configure a new receptionist phone. All pages of the Receptionist Phone Configuration Wizard provide the following buttons:

• Previous leads back to the previous page.

• Next leads forward to the next page. On the last page of the Receptionist Phone Configuration Wizard the button is changed into Finish to save all modifications.

• Cancel leads back to the Receptionist Management table.

• Help displays the online help.

The Receptionist Phone Configuration Wizard - IP Phone Model page contains following components:

• The Description text field requires the description of the receptionist to be configured.
• The Phone Model drop down list is used to select the IP phone model to be used by the receptionist.
• The MAC Address text fields require the MAC Address of the corresponding IP phone.
  Based on the selected IP phone model and the inserted MAC Address, the SIP phone can be automatically configured by simple reset/reboot (for more information about IP phone configuration, refer to the corresponding IP phone's users manual).
• The Attached IP Lines text field requires the numbers of Quadro's IP lines used by the receptionist. The IP lines should be separated by commas.
• The Use Session Timer enables the SIP session timer for the IP lines specified in the Attached IP Lines text field. This checkbox enables advanced mechanisms for connection activity checking. This option allows both user agents and proxies to determine if the SIP session is still active.
• The Use Kickback checkbox enables the Kickback service on the corresponding receptionist. When this service is enabled, if receptionist transfers the incoming calls to the extension and if there is no answer or if the called extension is busy on another call, the call is returned to the receptionist's phone, instead of getting into Voice Mail Service or being disconnected. To use this service, receptionist should simply transfer the incoming call to the local extension. In case of no answer or busy, the call will automatically get back to the receptionist. When this service is not enabled, the incoming call will reach the Voice Mail Service or the call queue of the called extension, depending on the extension user's configuration.

If you have selected the snom 320/360/370/820/821/870, Grandstream GXP 2000/2100/2110/2120/2124, Yealink T-28P/T-26P/T-38G/T-46G and Aastra6737i/6739i/6755i/6757i(57iCT)/ IP phones from the Phone Model drop down list, the next page in the wizard will be the Receptionist Phone Configuration Wizard - Hardware Modules. For all other phone models, this page is skipped.

For Grandstream GXP 2000/2100/2110/2120/2124 IP phones, this page contains a single checkbox only:

• The Enable Expansion Module checkbox is used to enable the supplementary module attached to the IP phone. The Expansion Modules Count drop down list allows you to select how many additional expansion modules will be connected to the IP phone. When the module is selected, the number of programmable keys on the next page of the wizard is multiplied accordingly.

For Aastra 6737i, 6739i, 6755i and 6757i(57iCT) IP phones, Receptionist Phone Configuration Wizard - Hardware Modules page contains a number of drop down lists to select the types of the expansion modules and the sequence in which they are connected to the IP phone.

The next page of the wizard is skipped for QCM Phone Model selection. The content of this page depends on the configuration made on the first page of the Receptionist Phone Configuration Wizard.

The Receptionist Phone Configuration Wizard - Programmable Keys Configuration page is used to set the correspondence between the selected Functions and the available Programmable keys on the IP Phone. To do so, assign a Function to each programmable key from the drop down list on this page. The following options are available in Functions the drop down list:

• Watch Ext. # - watch the extension on the Quadro and a possibility to pickup the call addressed to that extension.
• Call Park Ext # - watch the calls parked to the corresponding extensions and a possibility to retrieve the calls parked to that extension.

• Vmail - accesses the voice mailbox of the extension to which the receptionist IP line is attached to.
• DND - enables the Do Not Disturb service on the extension to which the receptionist IP line is attached to.
• CallFwd - accessed Forwarding Management of the extension to which the receptionist IP line is attached to.
• AutoReDI - auto redials the last dialed call.
• CallBack - calls back to the last caller.
• LineInfo - gets the IP line information from the Quadro.
• CallBlk - blocks the last caller.
• Record - records the call (in case if the manual call recording is allowed for the call, configured from Call Recording Settings).
• ACD Login/Logout - allows the corresponding ACD agent to login to all groups it is involved in, if previously logged in, to log out from those groups.

For snom phones, when multiple IP lines are selected on the Attached IP Lines text field on the first page of the Receptionist Phone Configuration Wizard, this list additionally contains the number of specified IP lines. That selection is used to set the correspondence between the selected IP lines and the available Programmable keys on the IP Phone. To do so, select the IP lines corresponding to each programmable key from the Functions drop down list on this page. Each programmable key on the snom IP phone will now be responsible for the selected IP line on the Quadro.

Note: Once a new receptionist is created, the Call Queue feature will be automatically enabled with the corresponding Call Queue Size and Max Call Queue Appearance settings on all extensions attached to the IP lines defined in the Attached IP Lines text field.

The next page of the wizard is a Receptionist Phone Configuration Wizard - Summary where the configured settings for the receptionist should be verified. Additionally, this page contains a Reboot IP Phone now checkbox which should be selected if you wish to have your IP phone rebooted once the corresponding receptionist is created. Reboot is needed for a proper functionality of the IP phone. However, if you wish to reboot the IP phone later, leave this checkbox unselected.