The Extensions Management
is used to create a variety of extensions and auto attendants on the QX200.
From this page by clicking on the corresponding extension the administrator can get to the
extension specific settings pages.
When this page is accessed for the first time after the QX200's initial boot-up or the default
configuration settings restore, an intermediate
Change Extension Length
page is displayed. That page disappears once being saved.
Two types of user extensions, active and inactive, can be created on the
QX200.
Active extensions are those that are attached to a line, can place and receive calls and use
available telephony
services. Inactive extensions are those that are not attached to the line. They can use some
available telephony
services but they cannot place and receive calls. Instead, inactive extensions have a voice
mailbox available to
store the messages from callers.
QX200, Quadro2x, Quadro2x2 and Quadro4L have two available lines and up to two active extensions can be
established.
Every line (user) can be attached to one active extension but can have an unlimited number of
inactive extensions.
Attendant extensions are dedicated to the IVR system on the QX200. These extensions are used
by callers to reach QX200's users and use the remote access
and call relay services. It is possible to create Auto Attendants with the custom scenarios. By default,
QX200 has one undeletable extension (00) assigned to
the Auto Attendant Service. Use Edit functional button to edit user defined attendant extensions or click
on the default attendant extension to open Auto Attendant Settings.
Attention: The system is limited to 400 extensions! Once the number of extensions in the Extensions table reaches 400, there will be no more possibility to add new extensions.
The Extensions table displayed here is a list of all existing extensions and their
parameters. Following columns are present in the table:
Extension - lists user or attendant extensions on the QX200, this number
is used for internal PBX calls.
Display Name - indicates an optional display name to identify the caller.
Attached Line - indicates the FXS or IP line the corresponding extension is attached to.
"R" is displayed in this column when
SIP Remote Extension functionality is enabled on the extension.
SIP Address - displays the SIP address of the corresponding extension.
The column displays the full SIP address (i.e. username@sipserver:port) when the
Registration on
SIP Server checkbox is selected. If registration is disabled, SIP address will be displayed in
the following format: "username, Proxy: sipserver:port". If no SIP registration server or
SIP server port is defined, corresponding information will be skipped in this column. If no username
is defined, extension number will be displayed instead.
Percentage of System Memory - indicates the user space (in percents) configured for each extension. The actual available duration (in minutes) for the extension voice mails, uploaded/recorded greetings and blocking messages is also displayed herein. The available minutes corresponding to the selected user space are dependent on the Voice Recording codec selected from the Voice Mail Common Settings page. For example, for the same amount of marked out user space, G726 voice recording codec selection will provide more space for voice mails and user defined voice greetings than the G711 codec selection does).
External Access - indicates whether the GUI Login, 3pcc/Click2Dial login or Call Relay options are enabled on the extension.
Codecs - column lists the short information (full information is seen in the tool tip) about extension specific voice Codecs. Extension codec's can be accessed and modified by clicking on the link of the corresponding extension's Codecs. Link moves to the Extension Codecs page.
Clicking on each user extension in the Extensions Management table will open the extension
specific Extension's Main Page.
The Pickup Group, Call Park and Paging Group extensions are displayed without a link in the Extensions Management table and extension pages. Additionally, the supplementary services configuration pages will not be accessible for this type of extensions.
Clicking on the Recording Box extension will move to the corresponding extension's Recording Box where the recorded calls can be managed.
Each column heading is created as a link. Clicking it, the table will be sorted by the selected
column. After sorting ascending or
descending arrows that look the corresponding way will be displayed close to column heading.
Each row of the
table can be selected by a select box for being edited or deleted.
The page Extensions Management consists of the following functional buttons:
Add opens a page Add Entry where the type
(User Extension, Pickup Group, Call Park, Paging Group, ACD Group and Recording Box (if these features are previously activated from Features page) or Attendant)
and the number of new extension should be defined.
Edit opens a page Edit Entry where a newly created user or attendant extension settings might be adjusted. The system provides a possibility of editing multiple extensions at the same time.
Delete removes the selected extensions. If no records are selected an
error message occurs.
Deleting an extension from the Extensions Management table will automatically remove the name attached to the deleted extension in Extensions Directory.
Select all selects all existing extensions.
Inverse selection inverses the current selection of extensions (if no records are selected, all records will be checked).
Hide extensions attached to disabled IP lines hides the extensions attached to disabled IP lines. After pressing this button, it changes to the
Show all extensions button that can be used for bringing back the hidden extensions. Disabled IP lines can be enabled by installing the license key for
additional IP phones from the Features page.
Reset SIP Settings resets all SIP settings of the selected extension(s) to the default values, including all settings listed under SIP Settings and SIP Advanced Settings pages.
Use Epygi SIP Server automatically assigns and registers a unique SIP user name to Epygi's SIP server (sip.epygi.com) to be able to make calls with other
registered users on the server.