Extensions Management - Voice Mailbox Settings

Extensions Management - Voice Mailbox Settings Help

The Voice Mailbox Settings are used to manage Voice Mail service for the corresponding extension and to define the location where voice mails will be collected.

The Voice Mailbox Settings page consists of manipulation radio buttons to select the Voice Mail storage:

Disable Voice Mail - disables the Voice Mail service for the corresponding extension. With this selection, the extension user will be unable to reach their Voice Mail Settings, but will be able to access their Voice Mailbox and manage with the existing voice mails.

Use Internal Voice Mail - enables the Voice Mail service for the corresponding extension and defines the Quadro's internal storage as a location for the Voice Mails.

This selection also allows you to manipulate with the Voice Mail Configuration Wizard used by the extension's user to setup personal settings (the password, the voice mail greeting message and the user's name for Extensions Directory) from the handset. By default, the Voice Mail Configuration Wizard is enabled when the Quadro's is in the factory reset state. It can be manually enabled from this page by pressing the Activate button. When the Voice Mail Configuration Wizard is activated, the extension's user is prompted to insert personal settings as he/she enters his/her Voice Mailbox for the first time. Unless the required information is not inserted, the button is changed to Deactivate and the Configuration Wizard Status becomes Activated. Use Deactivate button to stop Voice Mail Configuration Wizard. When the user inserted the required information, the Configuration Wizard Status on this page is changed to Passed and a Reactivate button appears. Using Reactivate button you might re-enable the Voice Mail Configuration Wizard so the user will be again prompted about his/her personal settings next time entering his/her Voice Mailbox.

Instructions on how to insert the information prompted in the Voice Mail Configuration Wizard are available in the Features Codes.

The Shared Mailbox section is used to setup a mailbox sharing. The Edit Voice Mailbox Access List link goes to the page where a list of PBX extensions can be defined for which the mailbox of the current extension will be shared and accessible without password authentication. For more details on how to access Shared Mailboxes, see Features Codes.

Use External Voice Mail - enables the Voice Mail service for the corresponding extension and is used to define a remote Voice Mail Server as a location for the Voice Mails. In this case recorded voice mails will be collected on the remote server. Radio button selection enables a sub-group of manipulation radio buttons:
- If the remote Voice Mail Server is combined with the SIP Proxy server, it is recommended to select Proxy Controlled Mailbox Type. With this selection, SIP proxy will keep the recorded voice mail on itself. When extension accesses his mailbox by dialing *0, the call will be redirected to the voice mailbox on the proxy server.
- If the remote Voice Mail Server acts as a standalone location of voice mails, it is recommended to select Independent Mailbox Type. With this selection, Quadro redirects the recorded voice mails to the defined remote Voice Mail server. When extension accesses his mailbox by dialing *0 (see Feature Codes), the call will be redirected to the remote voice mail server.
Attention: By choosing the Use External Voice Mail option, some internal voice mailbox services may become unavailable. Instead, the services of the external voice mail server will become available to the user. Please consult with the external voice mail server administrator before enabling this option.
- With MS Exchange Server you can keep recorded voice messages into one universal inbox.
The Transport Protocol for SIP messages radio buttons allow the transport protocol (UDP or TCP) for transmission of SIP messages to be selected.
Please Note: When the MS Exchange Server option is selected as an external voice mail server, the transport protocol TCP is automatically used regardless of the Transport Protocol for SIP messages radio button selection.