The Pickup Group service is used to monitor calls addressed to a certain list of extensions and to pick up calls ringing on the listed extensions. This service may be used when a group of extensions are located in the same area so the person nearby can hear the ringing on one of extensions. This feature allows you to pick up the call ringing on a certain extension by dialing the number of the pickup extension.
The Pickup Group list is used to define the extensions that can be monitored by calling a certain pickup extension.
The Access List is used to define PBX, SIP or PSTN users that are allowed or forbidden to intercept calls ringing on extensions in the Pickup Group.
If a user dials the pickup extension when several extensions of the pickup group ringing, the first (oldest in time) call will be picked up. When the user dials the pickup extension having no ringing extensions of the pickup group, the "No call is available to pickup" message will be played to the user. When the user that is not listed in the Access List dials the pickup extension, password authorization (of the pickup extension) will be required to answer the call. When a denied user dials the pickup extension, the "Party does not accept your call" message will be played to the user.