The System Hold Music Settings allows you to define the hold music played to the PSTN party when it is held by the IP user. This page also allows you to define the percentage of system memory dedicated to the uploaded hold music file. This page contains following components:
The Play Hold Music drop down list specifies the music played to the PSTN party when it is held by remote IP user. It offers the following options:
Restore Default Hold Music File enables the default music. If the checkbox is selected, the text field Upload New Hold Music File will be disabled.
Upload New Hold Music File text field can be used to type the path where hold music file is located. If hold music file is browsed with the help of file-chooser, this field displays the path of the browsed file. Browse button is used to browse for the hold music file.
The music file needs to be in PCMU (CCITT u-Law) wave format, otherwise the system will prevent uploading the file and display the warning message "Invalid audio file or format is not supported". The system will refuse uploading also if there is not enough memory available on the Quadro and will then announce "You do not have enough space".The Download Hold Music File link appears only if a file has been uploaded recently. It downloads the audio file to the PC and opens a window where the saving location can be specified.
The RTP Channel selection is used to define the channel for the broadcast streaming. The RTP channels are created by the system administrator. Therefore if you are experiencing problems with using the RTP channels as hold music, or no RTP channels are available to select on this page, turn to your system administrator for clarification.