Voice Mailbox Help

Quadro provides callers the possibility of leaving voice messages when called extension is busy or unavailable. A voice mail greeting message, and a voice signal indicating voice mail recording initiation, are played back to the caller.

All voice mail functionality settings, such as enabling the greeting message, adjusting the maximal voice mail duration, voice mail system activation timeout, etc, are configurable by the user through the extension's Voice Mail Settings.

Received voice mails are stored and are accessible in the extension's Voice Mailbox. Quadro supports two ways of accessing the extension's Voice Mailbox: through the phone handset and through Quadro Web Management. With both options, the user is free to manipulate with voice mails located in the Voice Mailbox, such as playing, marking (from GUI only), deleting, replying (from handset only) or forwarding, etc.

Messages with FAX attached will be displayed in the special way in the Voice Mailbox on web management access and will be indicated by a special voice signal when accessing the message from the handset. Incoming FAX message can be viewed and downloaded to the PC from the Voice Mailbox at Web management access as a *.tif picture file.

When accessing the Voice Mailbox through the phone handset, additional possibilities to manipulate with user defined system messages are provided. User can define his own Voice Mail Greeting, Incoming and Outgoing Blocking messages. Each of these system messages can be played, recorded and restored. Voice Mail Greeting messages are played to the callers announcing that the called extension is unavailable and asking to leave a voice mail. Blocking messages are played to the caller when getting or making incoming/outgoing calls from/to the restricted destination.

When accessing the Voice Mailbox through the phone handset, additional possibilities to manipulate with user defined system messages are provided. User can define his own Voice Mail Greeting, End of Greeting (an optional second greeting message), Incoming and Outgoing Blocking messages as well as the User's recorded name. Each of these system messages can be played, recorded and restored. Voice Mail Greeting messages are played back to the callers announcing that the called extension is unavailable and asking to leave a voice mail. Blocking messages are played back to the caller when receiving or making incoming/outgoing calls from/to the restricted destination. User's recorded Name is used in the Extensions Directory when the spelled name matches the entry in the directory table.

Instructions on accessing and navigating within the voice messages and Voice Mailbox Services via the phone handset are described in the Feature Codes.

Note: When playing newly received voice mails (via a phone handset or with the use of the Play button Play button in this page) will deprive the "New" state of the voice mail.

The Voice Mailbox can hold New (not yet played) and Old (already played) voice mails. Status column in the Voice Mailbox table indicates the current state of the voice mails. All new mails in the table are displayed in the bold style. Playing a voice mail cancels both the New status and the bold style.

Voice mails may be selected to be played, deleted, marked as important or book-marked. Additionally they can be forwarded to desired email addresses.

VM free space provides information on the number of minutes/seconds of free voice mailbox space.

The following functional buttons and fields are available:

• Check Mail refreshes the mailbox and updates the number of newly arrived mails (if any).
• New Mails shows the number of newly arrived mails since the user's last access to the voice mailbox.
• All Mails shows the number of all mails existing in the mailbox.

• Status - indicates whether the voice mail is New and not yet played. New mails are displayed in bold font.
• ! - indicates whether message has an urgent priority or not.
• BM (bookmark) - shows marked records. The fields can include some indications (image signs) depending on the type of being marked.
• Caller - is the address of the caller who left the voice mail.
• Date & Time - is the voice mail receipt date and time.
• Message - indicates voice mail duration (in minutes/seconds) and a speaker sign pressing on which will play (using any available media player supported by your Operation System) the received voice mail or offer a possibility to download the audio file to the PC.
• FAX (facsimile) - indicates whether FAX message is attached to the voice mail, and if so, displays the size of the FAX message (in KBs) and an icon used to view the incoming FAX message or download the graphical file to PC.
  Note: If there is no enough space in your voice mailbox, any received FAX message which requires more space than actually is available will not be saved in the mailbox.

• Forward link allows forwarding the selected voice mail to one or more email addresses with some enclosed message in the email body. The Forward link refers to the page where email addresses should be defined (use space, semicolon or comma to separate the mailing addresses in the text field), email subject and some message can be inserted. The Voice mails will get automatically converted to the G.711 codec before being attached to the email. Voice Mail forwarding feature is active only when the Mail Service is enabled from the System Mail Settings page otherwise the "Mail Service is disabled" error appears.
  Note: If the voice mail contains FAX inside, then the graphical file of the FAX message will be forwarded together with the accompanying voice mail.
• Mark submits the values chosen out of the drop down list aside (Important or Bookmark) to the selected records.
• Delete removes the selected voice mail record(s).
• Select All checks all existing entries in the table.
• Inverse Selection inverses the current selection (if no records are selected, clicking on inverse selection will check all records).