System Logs Help

The System Logs page is accessible by pressing the Show System Logs link on the Diagnostics page. This page is used to adjust where system logging settings, view system logs directly in your browser or download them locally to your PC.

The System Logs page consists of three sub-pages.

The System Logs Settings page is used to adjust the system logging settings and contains the following components:

• The Enable User Logging checkbox is used to enable user level logging. This logging contains brief information about events on the QX1000.
• The Enable Developer Logging checkbox is used to enable developer high level logging. This logging contains detailed information about events on the QX1000.
• The Log Lines to Show drop down list is used to choose the maximum number of log lines to display on the View System Logs page.
• The Mark all Logs button is used to set a line marker in the logs. If you need to follow a certain piece of log, push this button to set a starting mark in all logs and then perform the needed actions over the QX1000. When the actions are done, push this button again to set an ending mark in all logs. This way you shall clearly see a piece of log between the staring and ending marks generated during the certain actions taken over the QX1000. The Comment text field is used to insert some text information which will be displayed next to the marks inserted in the logs. This comment may describe the problem captured in the following logs and may be useful for the Technical Support.
• The Download all Logs button is used to download all logs to the local PC as a *.tar archive file. These logs can then be used by the Epygi Technical Support Office to determine the problem that has occurred on your QX1000.

In the View System Logs page you may view the generated logs on the QX1000. System logs are useful to determine any kind of problems on the QX1000 as well as to monitor the user's access and the usage of it. On the left side of the page, a list of main logs is displayed. Clicking on the needed link will display the most recent log lines. The number of log lines displayed on this page is set on the System Logs Settings page. The links below the log lines allow browsing through the rest of the log. The text field on the left side is dedicated for support personnel only and is used to search a custom log not listed on this page. To do so, insert a required log name to the text field and press Show Custom Log functional button.

If the user has used Logs Collection (*82) feature code after or during (from another phone connected to the same QX1000) the call, a special log file will be generated containing the details of that call and few last calls done in the system. This log file will be internally kept in the system until the next time someone used the Logs Collection feature code again. The collected logs will be a part of the System Logs when user downloads them next time, so it can be reviewed by appropriate support staff. This could be used to collect the logs at the exact moment when a problem has happened.